Privacy
Privacy has become an important issue in internet - as it should be. We believe strongly that your personal information is your private information and should remain private. Below you will find the formal statement of our privacy policy. But we think it is important to let you know, without all the technical jargon, that we are committed to keeping your private information completely private. Bottom line - we do not share our customers information with anyone. If we were to sell anything, as part of our shipping process, we would send our warehouse company your name and address information so they can ship your product orders. But other than this use of your personal information, we don't share or sell any of our customers personal and private information with anyone. We recognize that this is your private information, and in no circumstance will we ever sell or share your information with another company. That being said, onto the formal statement of our privacy policy:
Durotec Privacy Policy
Durotecs is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.
Basic Confidentiality Policy
It is Durotecs policy that personal information, such as your name,
postal and e-mail address or telephone number, is private and confidential.
Accordingly, the personal information you provide is stored in a secure
location, is accessible only by designated staff, and is used only for the
purposes for which you provide the information (such as to reply to your request
or to handle your complaint). For example, when you place an order online, your
name, address, and other private information is used only for purposes of
fulfilling your order. This information is never given or sold to any 3rd party
for any purpose whatsoever and never will be.
If you also indicate on our sites that you would like to receive information about Durotec products or promotions, your personal information will be added to the Durotec mailing lists. You can indicate your desire when completing one of our contact forms or when you send us e-mail. All those entering online orders will automatically be added to our mailing list. If at any time you change your mind and would like to add or remove your name from the Durotec mailing list, or correct your personal information, please email us at maillistupdate@durotec.com.
Types of Information collected
Durotec collects the following types of information: Name and email address
information from those submitting contact forms, and billing information (name,
address, phone, email, credit card information, etc) from those placing online
orders. Also, our host system does collect anonymous information on our sites
visitors as described below (see No Computer Tracking of
Identifiable Information). Whenever "sensitive information"
(credit card numbers) are transmitted or received, it is done so in an encrypted
manner to assure privacy. Durotec does not currently process its credit card
orders electronically over the net. Instead, all credit card information is
processed offline.
No areas on our website condition access on the disclosure of individually identifiable information, such as user-password protected areas.
Prospect Information Durotec does not directly solicit any prospect information (prospect information is information about one person submitted by someone else). The only type of prospect information we collect is: if a customer asks us to email information to someone else or if someone submits a different person as the party who a product is being shipped to. In any event, prospects have the same rights of access and correction as regular visitors of our website. With the possible exception of your own marketing (sending information that a person requested we send to a prospect), prospect information is only be used for the purposes for which it is submitted. Prospect information will NEVER be shared outside the company with any third parties for any purpose. Prospects also have the same level of choice regarding marketing (at least at the time of first contact) as other individuals who actually visit our website. We do not currently market to prospects other than as discussed above.
Access to Information
If at any time you change your mind and would like to add or remove your name
from a Durotec mailing list, or would like to review or correct your personal
information, please email us your requested change at Durotec mail list. In
order for you to gain access to any sensitive information like credit card
information, you will be required to provide unique, identifying information
that will assure that you are in fact the person whose information you are
requesting.
No Release of Information to Third Parties
Personal information will not be released to third parties for any reason. There are no other circumstances under which we will provide or sell personal information to third parties.
No Computer Tracking of Identifiable Information
Our computer is not set up to track, collect or distribute personal information
about its visitors. It does recognize the home server of visitors, but not
e-mail addresses. For example, we can tell which Internet Service Provider our
visitors use, but not the names, addresses or other information about our
visitors that would allow us to identify the particular visitors to our sites.
This information is used only for internal purposes by our staff.
In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, what search site visitors come from, what search terms are used, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information. Some of this information is collected by our host server, and other may be collected by the use of third party tracking software. Any information collected by third party software is password protected on their server and no other party has access to it.
If you have any questions or comments about Durotec privacy policy, please send us your thoughts on our comment form.
